Absolutely. Every piece is crafted by Specific Artisans. Because of this, no two items are exactly alike. Minor variations in color, texture, and shape are not flaws—they are the "fingerprints" of artisanal work that make your piece unique.

While we always aim to get your order to you on time, unexpected shipping delays (like weather or courier backups) can occasionally happen. If your delivery is running late, please check your tracking link and reach out to our support team at support@penteleaf.com. We will solve your problem at the earliest.

Of course! We can include a handwritten note and remove the pricing from the packing slip. Just leave your message in the "Notes" section at checkout.

We want you to love your purchase. If you aren't satisfied, you can return non-custom items within 14 days of delivery. The item must be in its original, unused condition.

Note: Shipping costs for returns are the responsibility of the customer unless the item arrived damaged.

Handmade items are often fragile. If your package arrives damaged, please take a photo of the packaging and the item immediately and contact us within 48 hours. We will send a replacement or issue a refund right away.